Return Policy

At Bookly Stores, your satisfaction is our priority. We strive to ensure that you are happy with your purchases, but we understand that there may be times when you need to return or exchange an item.

Our return policy is designed to make the process simple and hassle-free.

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Eligibility for Returns

You may return eligible items within 14 days of receiving your order.

Items must be in new, unused condition with original packaging, tags, and accessories included.

Digital products, downloadable content, and gift cards are non-returnable.

Personalized or custom-made items cannot be returned unless defective or damaged.

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How to Initiate a Return

To initiate a return, follow these simple steps :-

1. Contact Our Support Team : Reach out to our customer service team at engage@booklystores.com within 14 days of receiving your order. Please include your order number and reason for the return.

2. Receive Return Authorization : Our team will review your request and provide you with a return authorization number and instructions for shipping the item back to us.

3. Ship the Item : Once you have received the return authorization, securely pack the item(s) and ship them to the address provided. You are responsible for return shipping costs unless the item is damaged or defective.

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Conditions for Return

Items must be returned in their original condition. Products that are damaged, used, or missing parts may not be eligible for a full refund.

Make sure to package the item securely to avoid damage during transit.

We recommend using a trackable shipping method to ensure your return reaches us safely.

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Refund Process

Once we receive and inspect your returned item(s), we will process your refund:

Refunds will be issued to the original payment method used during the purchase.

Please allow up to 7-10 business days for the refund to appear in your account after we have confirmed the return.

If the item was returned due to a defect or error on our part, we will also refund the return shipping costs.

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Exchanges

If you would like to exchange an item:

Contact our customer service team to arrange the exchange.

Once we receive the returned item, we will process the exchange and ship the replacement product to you.

Please note :- that availability of replacement items may vary, and shipping times for exchanges may depend on stock availability.

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Damaged or Defective Items

If you receive a damaged or defective item:

Contact our support team immediately, providing details and photos of the damaged or defective product.

We will arrange for a replacement or full refund at no additional cost to you.

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Non-Returnable Items

1. Certain items are not eligible for return or refund, including:
2. Digital products (eBooks, online courses, etc.)
3. Downloadable content
4. Gift cards
5. Personalized or custom-made products
6. Items marked as final sale

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International Returns

For international returns :-

You are responsible for covering the return shipping fees unless the item was damaged or defective.

Any customs duties, taxes, or fees incurred during the return process are non-refundable.

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Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank account or payment provider again, as refunds can sometimes take time to post.
2. Contact your credit card company or payment provider, as there may be a delay in processing.
3. If you still have not received your refund, please contact our customer service team for further assistance.

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Contact Us

If you have any questions about our return policy or need assistance with a return, feel free to reach out to us at:

Email : engage@booklystores.com

Contact Form : https://booklystores.com/contact-us/

Customer Support : +1 302-899-7125

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Thank you for shopping with Bookly Stores!

We appreciate your business and are here to help ensure a smooth return process if needed.