Frequently Asked Questions

What is Bookly Stores? :- 

Bookly Stores is a global online marketplace that offers a wide variety of books, toys, games, stationery and learning resources for readers, parents, educators and learners of all ages. We connect buyers and sellers worldwide, providing a platform for purchasing and selling quality educational and recreational products.

How do I create an account on Bookly Stores?

Creating an account is easy! Simply click the “Sign Up” button at the top of the page, enter your details, and follow the prompts to complete your registration. You can also choose to sign up using your social media accounts for quick access.

How do I place an order?

To place an order, browse our collection of books, toys, games, stationery and learning resources, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options, depending on your location. All payments are processed securely.

Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your order’s delivery status through the carrier’s website.

How long does delivery take?

Delivery times depend on your location and the shipping method selected.

Standard shipping within the U.S. typically takes 3-7 business days, while international shipping may take 7-21 business days.

For more information, please see our Shipping and Delivery page.

Do you offer international shipping?

Yes, we ship to most countries around the world. International shipping rates and delivery times vary depending on the destination.

How do I become a seller on Bookly Stores?

To become a seller, simply click the “Sell with Us” button, create a seller account, and follow the prompts to set up your store. You can start listing products like Books, Toys, Games, Stationery and Educational Resources once your account is approved.

What can I sell on Bookly Stores?

Sellers can offer a wide range of products, including books (fiction, non-fiction, textbooks, etc.), educational toys, and learning resources like workbooks and study guides.

All products should meet our quality standards and be relevant to learning and education.

Are there any fees for selling on Bookly Stores?

Yes, there are minimal fees associated with selling on Bookly Stores, including a commission on each sale and listing fees in some cases. These fees are outlined clearly in your seller dashboard when you register.

How do I get paid for sales?

Payments for sales are processed through our secure payment system and deposited directly into your preferred payment method. Payments are issued after the successful delivery of your products, and you can track all earnings in your seller dashboard.

How does the Bookly Stores Affiliate Program work?

Our Affiliate Program allows you to earn commissions by promoting Bookly Stores products. Simply sign up, share affiliate links, and earn a percentage of sales made through your referrals. For more information, visit our Affiliate Program page.

How do I sign up for the Affiliate Program?

To join, visit our Affiliate Program page and complete the registration form. Once approved, you’ll receive access to tracking tools and promotional materials to start earning commissions.

When do I receive commissions for affiliate sales?

Affiliate commissions are paid on a monthly basis, after the return period for each sale has passed. You can track your earnings and commissions through your affiliate dashboard.

How much does shipping cost?

Shipping costs depend on the destination and the weight of the items in your order. Shipping fees are calculated at checkout, and you can choose from different delivery options, including standard and express shipping.

Can I return or exchange items?

Yes, we offer returns and exchanges on eligible items within 14 days of delivery. Items must be in their original condition and packaging. For more details, please see our Returns and Refunds Policy.

What should I do if my order is damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact our customer support team immediately. We will assist you in arranging a return, exchange, or refund as needed.

How can I contact customer support?

Our customer support team is here to help! You can reach us via email at engage@booklystores.com, or through our online contact form available on the Contact Us page. We strive to respond to all inquiries within 24-48 hours.

What do I do if I forget my password?

If you’ve forgotten your password, simply click “Forgot Password” on the login page and follow the instructions to reset it.

Can I cancel my order after placing it?

You may be able to cancel your order if it has not yet been processed or shipped. Please contact our customer service team as soon as possible if you need to cancel or modify your order.

How do I update my account information?

You can update your account details, such as your shipping address, payment information, or contact details, by logging into your account and navigating to the “Account Settings” section.